Creating the conditions for magic
If you’re hoping for this meeting or this performance or this engagement to produce something extraordinary, why are you setting it up as if it’s
Intentional design (and complicated systems)
Intentional design is the most productive kind. It begins with “who’s it for?” and “what’s
3 great conversation starters
Remember yesterday when I showed you three examples of dreadful direct messages I’ve received recently?
5 Differences Between Customer Support vs. Customer Success
If you’re involved in client relations for a B2B or SaaS company, you’ve probably heard the terms “customer support” and “customer success.” While they might sound like perfect synonyms, the truth is that each one refers to something a little different. In this article, we’ll go over the difference between customer support and customer success […]
3 shockingly bad DMs
Here’s why you hate getting DMs, and people hate getting yours. It’s because you’re treating
Why your marketing’s too complex
WARNING: Some mice were clicked in the making of this post. My friend and super-coach
