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Highlighting the non-existent negative is confusing. “Don’t be late,” isn’t as useful as, “We’re going to leave on time.” “I don’t want to be rude,

Does this sound familiar? A salesperson shares a great customer insight during a team call. Everyone agrees it would make a great blog post, LinkedIn

Professionals take their work seriously. Hobbyists can take it personally. We arrive and make a promise. We do it on behalf of the client, and

Our AI usage is quickly pivoting from copiloting to autopilot. Time for people to define their relationship with bots. The post Setting boundaries for bots

A dog gets fed and thinks his person is an omniscient, benevolent being. A cat gets fed and thinks it is. How we see ourselves

You’re flying over Mount Ranier and a hole opens up in the bottom of your airplane. In that moment, you think hard about what you’ve