Servicescapes, Cruise Line Dress Codes, and the Science of Experience

Norwegian Cruise Line is in hot water, and not the spa kind. Starting in early 2026, NCL quietly updated signage and FAQs to ban shorts and flip-flops at dinner in six premium specialty restaurant venues: Palomar, Ocean Blue, Onda, Cagney’s, Le Bistro, and the Haven. The backlash was immediate. The New York Post picked up […]

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