Empathy is difficult

It requires skill and effort. It can be taught. And it’s worth prioritizing.

When we wing it, allocate little time to it or assume it’s a side effect of our work, we diminish the effort and blur our focus.

“I wonder what it’s like to be you” is part of what makes us human, but we’re rarely as focused on this work as we could be.

Simply announcing how hard it is is a fine place to begin.

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