What Is Generative AI and How Does It Work?
Generative AI refers to technology that uses machine learning models to create content. Machine learning models are computer programs that seek to replicate aspects of
Remember yesterday when I showed you three examples of dreadful direct messages I’ve received recently?
If you’re involved in client relations for a B2B or SaaS company, you’ve probably heard the terms “customer support” and “customer success.” While they might sound like perfect synonyms, the truth is that each one refers to something a little different. In this article, we’ll go over the difference between customer support and customer success […]
Here’s why you hate getting DMs, and people hate getting yours. It’s because you’re treating
WARNING: Some mice were clicked in the making of this post. My friend and super-coach
If you’ve tried to build your business on referrals you’ll know it’s a bit hit-and-miss.