The illusion of concern
When organizations reach scale, digital interactions belie our expectation that someone in charge actually gives
Problems and the clover
Systemic and existential problems dance their way through three circles: If it’s not solvable, we’ll
How Healthcare Businesses are Using Automation
Healthcare businesses use AI and automation to provide a better experience for their customers, patients,
I Asked ChatGPT to Write 5 Types of Sick Day Emails to Send to My Boss — Here’s What I Got
In 2023, I decided to run a half marathon. As any long-distance runner would do,
Trading trust
The Brookings Institution did a fascinating survey series over the last five years. I have