In my half-decade as an SEO content marketer, I’ve spent a good chunk of my time either testing or working with any number of free website builders: CMS Hub, WordPress.com, WordPress.org, Wix, Weebly, Webflow, you name it.
These website builder tools have been essential for me to publish content, either for my current employer or for my side projects. I’ve therefore been able to get well acquainted with their capabilities over time.
But if you’re new to the website builder game, you might be confused about where to start. What is the best choice if you don’t know how to code? Which one would give you the most bang for zero bucks? And which options include a good domain name, versus a garbled, messy subdomain?
I’m going to cover that and more, but first, let’s go over the basics.
Table of Contents
What is a website builder?
How I Tested the Best Website Builders
Best Free Website Builders
Website Builder Features You Need
If you’ve been considering building a website for some time, then you’re likely familiar with your options. The most common method is buying a web hosting plan and a domain name, and then installing your preferred CMS on your website, such as WordPress.org or Joomla.
From my experience, the problem with this option is that when you install WordPress or Joomla out of the box, it doesn’t come with a handbook or page content. With this method, my websites started as blank pages, which meant that unless I hired a developer or spent a lot of time building it, the result would look unfinished and unprofessional.
When testing out free website builders such as CMS Hub or WordPress.com, I found that I could shorten my workflow considerably. For instance, the themes came with placeholder text and images making my website feel more complete than if I’d started with an out-of-the-box CMS.
How I Tested the Best Website Builders
When trying to find the best website builders for this post, I considered workflow to be the most important factor. Is it easy to set up a website from the start, or do you need extensive time and experience to do it?
Chances are, if you’re looking for a free website builder, you’d like the set up to be painless and seamless. For that reason, I chose tools that had:
The standard required features: placeholder content, blogging tools, SEO tools, mobile-optimized and responsive, and templates and themes
A fully free option with strong capabilities out of the box — no need to upgrade at every turn
A relatively easy workflow from signup to completion
With that, let’s go over the absolute best website builders I’ve used and tested before.
1. Best Free Website Builder for Growing Businesses: HubSpot Drag-and-Drop Website Builder
Get started with HubSpot’s free drag-and-drop builder!
I use HubSpot’s drag-and-drop website builder (inside CMS Hub) as a content marketer on the HubSpot blog team and have used it for two of my side website projects.
Hands down, this is one of the best website builders available for free — not only because of the ease of signing up, but also because it includes built-in tools for a handful of other functions, such as marketing and sales.
The website creation process is so easy, anyone could do it — mainly because the setup dashboard includes an interactive checklist for you to build your site step-by-step. I loved this signup workflow when I was building a few side projects. It’s one of the best in terms of user- and beginner-friendliness.
Once you install a free theme, you start customizing the site right away with your preferred colors and fonts. The bar at the top of the page shows you where you are on the setup workflow, which is supremely useful for skipping between tasks. Note that this is only active during the onboarding phase.
After you’re finished, you’re taken right back to the user guide, where you can begin exploring HubSpot’s suite of tools for business. You also have the option of connecting a custom domain, which is free. All you have to do is buy the domain through a domain registrar such as GoDaddy, and then go through the domain connection process.
This might be the most difficult part of signup due to the verification step. But you can always move forward with a free HubSpot domain name, which looks like this:
[randomly generated token].hs-sites.com
It’s not beautiful and is definitely my least favorite feature, so I’d recommend moving forward with a custom-branded domain.
Now, it’s time to edit our site. The website editing process is a little more compartmentalized than in other tools. Others might take you to the page editor right away, but HubSpot takes you to the entirety of its suite dashboard, allowing you to access its marketing, sales, and service tools in addition to its website tools (located under the “Marketing” menu).
To access it, simply go to Marketing > Website > Website Pages.
Then, click Create. Something I loved here was the option to create either a website page or a landing page. This makes HubSpot a great fit if you’re using your site to drive leads in any capacity.
After you create your first page, the process is then easy and familiar. You can choose a template, but be sure to install a theme first (which is part of the setup workflow).
The free themes and templates are very good, and the HubSpot marketplace offers plenty of options. That said, most themes are business-oriented; if you’d like to build an artsy or eclectic website, other website builders include more “fun” designs.
One thing I loved was that you can switch between themes and mix and match them. Other tools don’t allow you to use different themes on the same site, so CMS Hub is a great choice if you’re concerned about limited design options.
Once you’ve chosen your template, you’re ready to begin editing. CMS Hub pulls in demo content so you can see what your page will look like when you’re finished. I can’t tell you the amount of times I’ve used a template on WordPress, only to get a fully blank page with the “Hello World!” heading. The demo content is a definite plus.
Finally, the drag-and-drop page builder is nothing to scoff at. The page builder works based on modules, which you drag onto the page. It then creates a live element you can edit directly, allowing you to see your changes in real-time, instead of to having to open a preview tab.
Another thing I loved is that it’s easy enough to use for a beginner but also gives developers the ability to create advanced custom modules and tinker with the site’s source code. For instance, you can upload a custom CSS stylesheet in your settings.
Here’s the impressive part: For all of its simplicity and user-friendliness, HubSpot’s website builder is more than equipped to handle business-level demands, with marketing, sales, and service software already built-in. Most of those are free to use at the basic tier, allowing you to send an email a month, for example, and use HubSpot CRM without paying a single cent.
Of course, it comes with everything you need to build a website, including content management system (CMS) tools, themes and templates, security features, and a built-in content delivery network (CDN) to ensure pages load quickly. Overall, I can’t recommend this tool enough for any type of business that wants more than a basic website builder.
Core Features
CMS tools
Themes and templates
Built-in security features (malware scanning, website monitoring, and web application firewall)
Free SSL certificate
Ability to connect to a custom domain
Advantages
Includes web hosting
Personalization (thanks to HubSpot’s CRM)
Security
Responsive themes and templates
Disadvantages
The free version displays HubSpot’s branding
If you want to build custom modules and templates, you’ll need to learn HuBL, HubSpot’s templating language
Pricing
A limited free plan is available. The premium CMS plans with additional features start at $23 a month when billed annually.
Brands Using HubSpot
Botkeeper
ProArch
Eternal Works
2. Best Free Website Builder for Beginners: WordPress.com
I can’t count the number of WordPress.com sites I’ve built for fun. It’s easy to sign up, it’s free, and its included domain name is not as ugly (and more recognizable) than others on this list. “Brandname.wordpress.com” has a nice ring to it, right?
First, though, I’d like to point out that WordPress.com is different from WordPress.org. WordPress.com is a free, fully-hosted website-building service, whereas WordPress.org is a content management system you can install on your website.
If you’re looking for a simple free website builder, WordPress.com is the way to go. But if you have a little bit of website development knowledge and are willing to learn the ins and outs of WordPress hosting, WordPress.org is a great choice.
For this list, though, I recommend WordPress.com. Why? It’s an all-in-one option that doesn’t require you to buy separate WordPress hosting or test out different WordPress page builders.
It’s not as customizable as WordPress.org, but it’s more than sufficient for beginners, bloggers, and hobbyists. Due to the free tier’s limitations on bandwidth and lack of CDN, business owners should probably consider another tool.
Just like CMS Hub, setting up your website on WordPress.com is very easy. As it guides you through the setup process, WordPress will ask you about your goals and immediately prompt you to choose a free theme for your website.
The themes are modern and mobile-optimized — I was surprised to find that I liked quite a few of the designs. When I’ve used WordPress in the past, I found the themes lackluster, but it seems to have updated its library.
From there, WordPress will take you to an abbreviated checklist that’s similar to HubSpot’s. By the time you’ve picked your theme, you’ve already completed the first three steps. All you have to do is publish your first blog post, edit the website’s design, and launch your site.
Keep in mind that the site is still in the bare minimum stages — you still need to go into the dashboard and add pages and content. Unfortunately, on the free version, you can’t install plugins, including the HubSpot WordPress marketing plugin.
Now, let’s talk about the drag-and-drop page builder. WordPress.com’s is much more minimal than other options on this list, and that’s because it primarily includes plain content formats such as paragraphs, headings, lists, and tables. A drawback for me is that it’s not a live editor, so you can’t see your changes on the page without previewing it on another tab. If you want live changes and previews, I’d recommend looking into a free website builder with a WYSIWYG editor like Webflow (discussed further below).
That said, its simplicity makes it a great option for beginners just starting to build their first website — no need to fiddle with complicated modules.
If you are looking for more built-out modules — such as banners, headers, pre-built sections, and more — you’d be better off with a website builder that offers these options on the free tier, such as HubSpot’s CMS Hub or Webflow.
Core Features
Large collection of themes
Mobile-friendly and optimized for SEO
Managed website hosting and security
Advantages
Customizable
Flexible
Mobile and desktop apps available
Disadvantages
The free version displays ads
More limitations compared to WordPress.org
Although intuitive, it’s more difficult to learn than other drag-and-drop builders
Pricing
A limited free plan is available. Premium plans start at $4 a month when billed annually.
Brands Using WordPress.com
Anytime Fitness Australia
Activity Hero Blog
Outsource School
3. Best Free Website Builder for Ecommerce Websites: Weebly
Weebly is a classic website builder that offers a unique bundle of web hosting, domain registration, web design, and built-in ecommerce functions. This last feature is of note because, with other tools on this list, like WordPress, you’d have to install an ecommerce plugin to start a shop, and even on CMS Hub, you’d need a third-party integration.
On Weebly, you can open a store as part of the sign-up process. Because of this, I highly recommend it if you’d like to build an ecommerce website. This website builder already integrates with Square, a popular online payment gateway.
As part of my test, I created a website for an online store. What I liked about this part of Weebly’s setup is that it’s so simple — you don’t have to go on and on about your goals or the type of website you’d like to build.
During the next few phases, you’ll choose a name for your store and designate the type of products you’ll be sell. I’m not sure what this step is for — it must be for metadata or for Wix’s tracking purposes, but it’s good to fill out either way.
As with CMS Hub and WordPress.com, you’ll be prompted to choose a theme. If you’re setting up an ecommerce website, Weebly will automatically sort the themes so that you get storefront options first — no need to go hunting for them.
I found the theme selection a little less diverse than other options on this list, but the options are reasonable free ecommerce site builder.
While testing this website builder, I also found that it offers a nifty product listing tool that allows you to set up your inventory for sale immediately. I loved how easy and simple this was, and it’s a great fit for someone who’s trying out ecommerce for the first time.
And, great news: Weebly, like the previous tools, includes a checklist to work through to set up your store correctly.
I’ve used Weebly before and have abandoned it due to a laggy page editor. During my test this time, I found that the drag-and-drop editor is still somewhat laggy but more serviceable than when I was using Weebly for fun.
It includes the standard text, image, and rich content modules, with more variety and complexity than WordPress.com’s options. It also features helpful SEO tools and resources to get you started with an SEO strategy, which is a crucial and unavoidable part of having a website because, without it, people might never know your page exists.
Core Features
Drag-and-drop editor
Integrated CMS solution
Free SSL certificate
SEO tools
Analytics and reporting
Advantages
Helpful SEO resource tools
Good selection of paid and free apps in the app center
The free plan has ecommerce functionality
Disadvantages
Limited choice of themes
The free and basic paid plans display ads
Limited SEO functionality
Pricing
A limited free plan is available. Premium plans start at $6 a month when billed annually.
Brands Using Weebly
Caribeans Coffee and Chocolate
Kerlin BBQ
Argyle Yarn Shop
4. Best Free Website Builder for Web Developers: Webflow
Webflow is a fantastic free website builder for those with more coding experience and who’d like a more customizable website builder tool. Because of its ability to include multiple workspaces and multiple websites for clients, I especially recommend it for freelance web developers and agencies.
(And if you happen to be a fan of Adobe Creative Cloud, you’ll find that Webflow has a similar UX — another plus.)
Webflow is a winner when it comes to the setup workflow. Straightaway, you’ll have the option to build a website for your company, your clients, or yourself. I chose “Clients” to test its capabilities for freelancers and agencies.
Next, you’ll be asked to identify the type of website you’re building. Blog websites are an option, but if you’re planning to start a blog, I recommend CMS Hub or WordPress.com instead. Both of those offer powerful blogging options and a much more beginner-friendly interface.
I was surprised to see that Webflow includes different workspaces, something I didn’t run across in other tools (except CMS Hub, which allows you to have access to different portals). This makes Webflow an excellent choice for large teams where you might have different workspaces depending on permissions or job function.
The free theme selection in Webflow is, though limited, very good. I told the tool I wanted to create a portfolio website, and it automatically suggested a portfolio theme for me to try.
After you choose a theme, you’ll be taken straight away to the website builder. Webflow’s page builder is complicated and the learning curve is steep. While the tool includes a setup checklist, it’s not as simple as others on this list.
For instance, right away, you’ll be prompted to change CSS classes right away — which can be daunting if you’re new to web development.
The actual page builder, though, is pretty familiar. You can add HTML elements such as sections, containers, divs, lists, buttons, headings, and so on. The tool does include more technical language, so you’ll encounter terms such as “V Flex,” which refers to a vertical flexbox.
I can see this being difficult for beginners and even intermediate users, so if you identify as either, you might want to opt for another tool. (Or you can use Webflow to learn web development terms!)
One thing I loved that does make Webflow a good fit for beginners is its inclusion of “Libraries.” If you’re at all intimidated by the language and the learning curve, you can simply import pre-designed components and sections without needing to tinker excessively with the tool itself.
Webflow includes a free domain for you to use, but it only publishes to a staging environment — another reason this tool is such a great fit for developers. The only thing you’ll need to purchase when using Webflow is a domain you can publish your site to.
Core Features
A drag-and-drop website builder
Widgets to add features like maps and media
Third-party integrations
Advantages
Offers complete control over your site’s design
Drag-and-drop what-you-see-is-what-you-get (WYSIWYG) builder
Responsive interface
Disadvantages
After building a website on Webflow, you need to transfer it to a content management system
Requires some knowledge of HTML and CSS to access full features
It has a complex free and paid plan structure
You need to sign up for both a Site and Workspace plan
Pricing
A limited free plan is available. Premium plans start at $12 a month when billed annually.
Brands Using Webflow
Michael Kors
Craft.do
Hologram.io
5. Best Free Website Builder for Local Business Owners: Wix
Wix is one of the most popular free website builders, and probably one of the first options you thought of when you started researching tools. The easy-to-use, fully-hosted platform offers an easy drag-and-drop editor, an extensive collection of apps, and professional-looking templates.
I first used Wix in 2010-2013, when it was still just a simple website builder with a reputation for being laggy and poorly optimized. It’s now turned into one of the most robust options on the market.
Wix’s most noteworthy feature is its focus on providing all the tools necessary for business owners to get their businesses up and running online.
When setting up your site, you can choose the type of business you run. Unlike on other website builders, where this information is used for internal cataloging purposes, Wix creates a customized dashboard depending on the type of business you choose.
I set up a blog, an online store, and a brick-and-mortar shop, and all three had different checklists and integrated apps on their dashboards.
For this test, I chose to set up a local shop. Instead taking me to the website builder right away, the Wix setup assistant tried to get as much information about “my business” as possible.
I was thoroughly impressed by the effort to get my business information in a beginner-friendly questionnaire. The information would later be used for Wix’s Point of Sale tool and on my website. This makes Wix an especially good fit for local businesses who want to set up an robust online presence but don’t want to mess with different tools to do so.
Depending on your answers to some of the questions on the questionnaire, Wix will include different widgets, tools, and checklist items on your dashboard. For instance, below, I told the tool I wanted to accept online and in-person payments, send automated emails, and more—
—and when I went to my dashboard, Wix created a checklist that helped me through a step-by-step set up process, including signing up on its Point of Sale tool. This is extremely convenient and seamless for a local business owner, but the list can be overwhelming to look at.
I was maybe half an hour into the setup, and Wix had yet to prompt me to start designing my website. The first few steps in the checklist, in fact, all have to do with internal administration and finance.
That tells me that Wix wants to be the one administration portal for business owners to manage their online presence beyond designing a website.
When you finally begin to set up your site, Wix gives you the option of manually choosing a template or using Wix’s creation assistant. This is a unique feature I’ve yet to run into in my tests, and it can be a game changer for local business owners that are short on time.
I chose to have Wix to create a site for me. It then prompted me to pick a theme and began preparing home page designs based on my preferred aesthetic.
Since I chose “Fresh,” it delivered earthy and clean designs. The selection is limited, but good for a local business.
After, you have the option of adding pages to your site with pre-imported demo content.
My least favorite aspect of Wix is the page builder itself. It’s cluttered, difficult to navigate, and overly complicated, which could potentially lengthen the learning curve for this tool.
Another aspect I found strange is that when you insert a new element, it doesn’t snap to the grid. Instead, it stays right where you place it, meaning it might be difficult to reliably use the exact same amount of padding and margin to align elements on your page. But if you don’t need additional elements beyond the demo content, simply edit what’s already there, and it shouldn’t be much of a problem.
Core Features
A drag-and-drop editor
A large collection of apps and templates
Analytics and reporting
Advantages
Easy to use
Large collection of apps and templates
Optimized for mobile
Disadvantages
The free version displays prominent ads
The premium plans are pricey when compared to others on this list
The only way to change templates is by creating a new site and transferring your premium plan to it
Pricing
A limited free plan is available. Premium plans start at $16 a month when billed annually.
Brands Using Wix
Cotton’s Restaurant
Cau Steakhouse
P.S. & Co.
6. Best Free Website Builder for No-Fuss, Short-Term Websites: Google Sites
Google Sites is Google’s proprietary website builder and absolutely worth a spot in this list, if only for its ease-of-use and for the fact that it’s 100% free — no upgrade required. You can use it just as you would Google Docs, Google Sheets, or Google Slides. Simply go to sites.google.com, choose a template from the list, and start editing.
Google Sites offers templates for employees, individuals, and students. Even though you could use it for a business website, I wouldn’t recommend this website builder for any type of business, whether freelance, local, small, or enterprise, because of the limited features and lack of integrations. Google Sites is simply too limited for a business’ demanding needs.
If you’d like to build a website for any other reason, though — for a project, a personal update, or an FAQ — Google Sites is a fantastic choice. For example, it’s a great option for a job seeker looking to create a simple portfolio to attach to job applications. Once you choose a template, you’re taken right to the editor, where you can start editing the demo content.
The interface is as seamless and familiar as you’d expect from Google. No overly complicated jargon and no overabundance of options, but still exactly what you need to build a strong site with a mild learning curve.
(In fact, the learning curve is so mild that I would actually not recommend this as a learning tool for those building a site for the first time. To truly learn how to create a website, consider a more robust tool that includes traditional web design elements.)
As with any other Google tool, you can collaborate with others and limit permissions. That makes it a great option if you need to build a team site for any reason.
Once you hit publish, it will be published to a subdirectory of a subdirectory on Google’s domain. For instance, here’s the URL I published my site to when I was doing my test:
https://sites.google.com/hubspot.com/tinasmithphdtest/about
You can’t connect a custom domain through the Google Sites portal, but you can always purchase a custom domain (I recommend using Google’s own domain buying service, domains.google.com) and setting up a 301 redirect.
Core Features
A drag-and-drop editor
The traditional Google Workspace interface
Analytics and reporting (through Google Analytics)
Advantages
Very, very easy to use
Simple to set up for current Google users
Optimized for mobile
Disadvantages
This is a limited tool for any sort of business need
The templates skew toward outdated
Custom domains can’t be connected via Google Sites; 301-redirect needed
Pricing
Free.
Brands Using Google Sites
No brands that I know of use Google Sites — this tool is best for personal projects.
Website Builder Features You Need
Choosing a website builder tool is easier when you know what you’re looking for. Here are the features to look out for.
1. Themes and Templates
The above drag-and-drop themes are available in CMS Hub — sign up for free.
Having an assortment of fully customizable themes and templates on the website builder’s theme marketplaces makes it easier for users to change their site’s look.
In that sense, website builders should have theme options that cater to specific niches so users don’t waste time creating new templates from scratch. For example, the website builders on our list have options for blogs, portfolios, ecommerce websites, and more.
Templates should be pre-structured and pre-populated with images, text, and other elements commonly found on websites. For example, every site needs a home page, about page, and contact page. All you need to do is pick one and replace the sample content with your own.
Themes and templates should be easy to customize — with multiple options for backgrounds, layouts, fonts, and colors.
2. Media (Video, Photo, Audio, and Graphics)
When browsing online, I find websites filled with text incredibly dreary and bad at grabbing my attention. Unless I’m on a text-based website, like a blog or, say, Wikipedia, I expect to see multimedia elements that break up text or at least make a website more interactive.
Solely having text on your website can be monotonous, so including different forms of media helps break up text and can help information stick. I suggest filling your website with highly engaging multimedia content and graphics to support vital information and engage users.
You can easily bring your website to life using visual aids and mediums like stock photos, vector images, background images, stock video footage, sound effects, and video editing templates. There are tons of websites that provide media resources that are free to use for content. Freepik is a well-known website that provides illustrations and images.
Many sites also incorporate icons within the call-to-actions and resources sections. Flaticon is a great source of icons.
These resources will transform your website into something memorable and visually appealing, while also providing a user-friendly experience.
Some website builders offer more robust media capabilities, with multiple gallery layouts, customization options, and editing features.
3. WYSIWYG Editor
Besides an assortment of themes and templates, I think the best website builder tools make it easy for users to customize their websites with drag-and-drop tools and what-you-see-is-what-you-get (WYSIWYG) editors.
It’s great for beginners because you don’t need to learn how to code — simply design your site in a few clicks by dragging and dropping elements onto your page and see how it will look.
I also predict that you’ll spend a lot less time making changes after you publish your site by using a WYSIWYG editor because you can see how everything will look while you’re designing your site, so it’s an important feature to consider when choosing the best website builder for you, choosing a website builder that meets your needs.
4. Malware Scanning
Security is a top consideration when choosing a website builder.
Security features vary depending on the website builder tool you select, but consider it a keeper if it offers malware scanning. Automated malware scanning allows you to address threats before they progress into something catastrophic.
5. Web Application Firewall (WAF)
A web application firewall (WAF) is another must-have security feature.
WAFs sit between your web server and the internet to protect your website from common attacks. You’ll be able to avoid SQL injections (where a hacker gets the ability to view your site database and access secure data) and cross-site scripting (XSS) (when a hacker injects malicious code into your site) by filtering, monitoring, and blocking malicious traffic from entering the network.
WAFs can come in the form of software-as-a-service (SaaS), and you can customize them to meet your website’s unique needs. If you create your website with HubSpot, you’ll get access to 24/7 enterprise-grade security tools like malware scanning and WAF.
6. Content Delivery Network (CDN)
Besides site security, I strongly recommend optimizing for page speed. The amount of time it takes for your site to load significantly impacts customer experience, conversions, and revenue, and whether your site is even usable on mobile devices.
According to Portent, a site that loads in one second has a conversion rate 5x higher than a site that loads in 10 seconds.
There are many ways to improve page speed, and a content delivery network (CDN) is one way to do so. CDNs store heavy and static content on distributed servers located worldwide and load the cached content from a location nearest to the user to speed up its delivery.
7. Web Hosting
What good are website builders when they can’t get your website online?
Some solutions only offer website builder tools to make your site. You have to pay separately for web hosting services to get your site online.
The best website builders make it convenient to start your websites by offering web hosting. Free website builders offer limited bandwidth and storage just for personal use. You can upgrade to shared, dedicated, or managed hosting for an additional fee.
8. Storage
Web hosting provides two services: bandwidth and disk space (or storage).
Most free website builders offer ample (limited) storage for a beginner site but require you to purchase additional storage should you need it.
9. Blogs
People often confuse websites and blogs with each other — they’re similar but not the same.
A blog is a type of website that contains information about different topics. They’re often updated with new articles or posts, while websites only receive updates when needed. In a nutshell, all blogs are websites, but not all websites are or have blogs.
Organizations build websites for different reasons: to sell, showcase a portfolio, or inform — and for those reasons, a blog can be helpful.
Blogs can help your website by:
Increasing visibility through SEO.
Generating new leads.
Building trust and loyalty.
Creating brand awareness.
Most free website builders come with basic blogging tools and post creation and comment management features.
10. SEO Capabilities
According to our 2023 Web Traffic & Analytics Report, organic search is the second-highest driver of website traffic. With this, I can’t stress enough the importance of SEO optimization—
If you want to bring in more traffic and views, your website needs to be search engine- ptimized.
Most website builders help with technical SEO by offering free SSL certificates and supporting schema markup and XML sitemaps. They also support on-page SEO by allowing you to enter and modify URLs, meta tags, and image alt attributes.
11. Customer Support
I ran into a few issues while testing the website builder tools listed above that I couldn’t troubleshoot on my own, which leads me to my next point: choose a tool that offers customer support.
Customer support assists you with anything you need help with — technical, sales, billing, payments, or experiences. Depending on the website builder, assistance can come in any (or a mix) of the following channels:
FAQs.
Chatbot support.
Live support.
A knowledge base.
Video tutorials.
The best website builders keep a mix of channels and answer inquiries promptly.
12. Ecommerce Capabilities
Are you planning on selling physical or digital products in the future? Consider choosing a website builder with ecommerce capabilities.
There are dedicated ecommerce website builders, but these are often paid solutions with robust functionality such as apps for payment and shipping.
Free website builders often integrate with a third-party ecommerce application or support a simple built-in store.
13. Third-party Integrations
There’s nothing worse than realizing your existing tech stack doesn’t work with the website builder you chose. Thus, it’s crucial to consider whether a website builder allows third-party integrations.
Your website builder should integrate with external tools, such as email marketing, ecommerce, and social software, so you can add any functions you need, like live chat, to your website. HubSpot, for example, offers 1,400+ third-party apps and tools for integrations, and WordPress.com offers extended functionality for your website in the form of Plugins.
14. Analytics and Reporting
Your website builder should also have a web analytics and reporting function to measure important metrics like the site’s popular pages, bounce rate, average duration per visit, and more.
Alternatively, you can track your website metrics in an analytics and reporting tool. When you bring your web analytics together with other key funnel metrics like trials or activation rate onto a dashboard, you give everyone on your team the ability to explore your data and uncover insights.
Picking Your Website Builder
There you have it! Since most of these website builders are free, try out a couple if you’re unsure of the best fit. In particular, take note of what you really want to get out of your site to ensure your needs will be met by one of these builders.
Editor’s Note: This post was originally published in November 2018 but has been updated for comprehensiveness.
