KnotChat: Jennifer Myers Chua
Jennifer is a marketer, project manager and impresario. We’ve worked together on projects, and it’s always a delight. She and I sat down to talk
Upper funnel personalization: Kaiser Permanente’s path to positive recall
Kaiser Permanente provides health care coverage, serving over 12.6 million members across nine states in
Intentional design (and complicated systems)
Intentional design is the most productive kind. It begins with “who’s it for?” and “what’s
3 great conversation starters
Remember yesterday when I showed you three examples of dreadful direct messages I’ve received recently?
5 Differences Between Customer Support vs. Customer Success
If you’re involved in client relations for a B2B or SaaS company, you’ve probably heard the terms “customer support” and “customer success.” While they might sound like perfect synonyms, the truth is that each one refers to something a little different. In this article, we’ll go over the difference between customer support and customer success […]
3 shockingly bad DMs
Here’s why you hate getting DMs, and people hate getting yours. It’s because you’re treating
